Privacy Policy

At  JM Cleaning Service, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with us, use our services, or visit our website.

Definitions

In this Privacy Policy:

a) “We”, “Us”, “Our”

Refers to JM Cleaning Service.

b) “Client” or “Customer”

Refers to any individual or business that obtains cleaning services from Us.

c) “Registered Service Provider”

Refers to an individual or contractor registered with Us to provide cleaning services to customers.

d) “Service” or “Services”

Refers to the introduction or placement of a registered service provider requested by a customer, including residential, commercial, Airbnb, end-of-lease, and other cleaning services provided by JM Cleaning Service.

e) “You”

Means any person who provides personal information to Us, uses Our Website, contacts Us, or receives services from Us.

f) “Website”

Refers to  www.jmcleaningservice.com.au and any related websites operated by Us.

g) “Personal Information”

Means information or an opinion about an identified individual, or an individual who can reasonably be identified, whether the information is true or not and whether recorded in material form or not.

h) “Sensitive Information”

Includes information relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal records, biometric information, genetic information, health information, or sexual orientation, as defined under Australian privacy law.

Information You Provide to Us

When you contact Us by phone, email, SMS, social media, or through Our Website, you may provide personal information that We collect, store, and use.

This information may include:

• Full name

• Address

• Phone number

• Email address

• Payment details

• Property details relevant to the services requested

• Employment or contractor application information

• Feedback, reviews, and communication records

We generally do not collect Sensitive Information unless required for employment, legal compliance, or service-related purposes. Where necessary, We will obtain your consent before collecting such information.

However, you acknowledge that Sensitive Information may occasionally be provided to Us unintentionally, including through photographs, documents, or other records submitted by you.

By providing your information to Us, you consent to the collection, storage, use, and disclosure of your Personal Information in accordance with this Privacy Policy.

Website Cookies & Analytics

When you visit Our Website, We may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and support marketing activities.

You may disable cookies through your browser settings; however, some parts of Our Website may not function correctly.

Further information regarding cookies and website analytics may be provided in Our Cookies and Data Policy.

Marketing & Email Communications

We may occasionally send newsletters, promotional offers, service updates, or marketing communications by email, SMS, or other electronic means.

We may also track whether emails are opened or links are clicked to help improve Our communications and customer experience.

You may opt out of receiving marketing communications at any time by contacting Us or using the unsubscribe link included in marketing emails.

Anonymous Use of Our Website

You may visit Our Website anonymously or use a pseudonym if you prefer not to identify yourself.

However, if you choose not to provide certain information, We may be unable to provide services to you or respond effectively to your enquiries.

Information Collected from Other Sources

Where reasonable and practical, We will collect personal information directly from you.

In some cases, We may obtain information from:

• Publicly available sources

• Social media platforms

• Referrals

• Third-party service providers

• Background or verification services where legally permitted

If you provide Us with someone else’s personal information, you confirm that you have their permission to do so.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of external websites.

Accessing third-party websites is at your own risk and subject to their terms and conditions.

How We Use Your Personal Information

We may collect, use, and disclose your personal information for purposes including:

• Providing cleaning services

• Managing bookings and customer enquiries

• Sending invoices, receipts, reminders, and service updates

• Processing payments

• Providing customer support

• Improving Our services and Website

• Recruitment and employment purposes

• Conducting background or police checks where permitted

• Marketing and promotional communications

• Enforcing Our Terms and Conditions

• Protecting the safety and security of customers, contractors, and staff

• Complying with legal obligations

We will only collect personal information where reasonably necessary for Our business activities.

Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties.

We may disclose personal information to:

• Registered service providers or contractors

• Payment processors

• IT and cloud service providers

• Marketing and administration providers

• Professional advisers

• Government authorities or regulators where required by law

All third parties engaged by Us are required to keep your information confidential and secure.

Overseas Storage & Cloud Services

We may use cloud-based technology and third-party service providers to store or process data.

While Our servers are based in Australia where possible, some service providers may store data overseas. We take reasonable steps to ensure that your information remains protected in accordance with Australian privacy laws.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security measures may include:

• Secure servers and firewalls

• Password-protected systems

• Restricted staff access

• Secure disposal of physical documents

• Confidentiality obligations for employees and contractors

Despite Our efforts, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Breach Notification

If a data breach occurs that is likely to result in serious harm, We will comply with Our obligations under the Privacy Act and notify affected individuals and the Office of the Australian Information Commissioner where required.

In the event of a data breach, We will take reasonable steps to:

• Recover and secure personal information

• Restrict unauthorised access

• Minimise potential harm

• Investigate and address the cause of the breach

Access & Correction of Information

You may request access to the personal information We hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

We aim to respond to requests within 30 days, subject to legal requirements and exceptions permitted under the Privacy Act.

In some circumstances, access may be refused where permitted by law.

Credit-Related Information

Where services are provided on credit terms, We may collect and use credit-related information to manage Our relationship with you and assess payment arrangements.

We do not generally exchange information with credit reporting bodies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on Our Website and will become effective immediately upon posting.

Your continued use of Our services after changes are published constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

The Privacy Policy Manager
JM Cleaning Service
Website:  JM Cleaning Service Website